Refund policy
RETURN & REFUND POLICY
At Lafarga Creations, many of our products are custom-made or personalized specifically for you. We take pride in creating each order with care and want you to be happy with your purchase.
CUSTOM & PERSONALIZED ITEMS
Because custom and personalized products are made specifically for the customer, they are generally not eligible for returns or exchanges due to a change of mind, ordering the wrong size/color, or customer-provided personalization errors.
Please carefully review all names, spelling, numbers, colors, sizes, and other personalization information before submitting your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact Lafarga Creations as soon as possible after delivery.
Please include your order number, a description of the problem, and clear photographs showing the item and the issue. We will review the situation and, when appropriate, arrange a replacement, correction, or refund.
NON-CUSTOM ITEMS
For eligible non-personalized products, please contact us within 14 days of delivery to request a return. Items must be unused, unworn, and in their original condition and packaging.
A return must be approved before an item is sent back. Items returned without prior authorization may not be accepted.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible. Once design work, personalization, manufacturing, engraving, sublimation, or 3D printing has begun, cancellation or modification may no longer be possible.
DESIGN APPROVALS
When a design proof is provided for approval, the customer is responsible for reviewing spelling, names, numbers, placement, colors, and other requested details. Once a design is approved and production begins, changes may not be possible.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
RETURN SHIPPING
For approved returns of non-defective items, the customer may be responsible for return shipping costs. If an item was damaged, defective, or incorrect because of an error by Lafarga Creations, we will work with you to resolve the issue.
CONTACT US
If you have a problem with an order or have questions about a return, please contact Lafarga Creations through the contact information provided on our website.
We want every Lafarga Creations customer to receive a product we're proud to make and they're proud to own.